Help and FAQs (Frequently Asked Questions)

/Help and FAQs (Frequently Asked Questions)
Help and FAQs (Frequently Asked Questions) 2016-11-03T19:17:16+00:00
How do you ensure safe delivery? 2015-06-18T14:50:27+00:00

We hand check and inspect every icon before packaging. All items are carefully wrapped and secured with double or triple bubble wrap (big bubbles) and extra cushioning. We guarantee you safe delivery!

I want to order (commission) an icon which is not available at BlessedMart.com. Is this possible? 2015-06-18T14:50:34+00:00

Yes. Usually we request a high resolution photo of the icon and present it to our iconographers. Depending on the size and complexity, we will make you an offer. Normally it takes maximum 4 weeks to complete an order. Prices are usually the same as or close to the other icons offered at BlessedMart.com. Please contact us for details.

Do you offer discounts for Wholesale or Bulk orders? 2015-06-18T14:50:38+00:00

Yes. We do provide discounts for bulk orders. The discount depends on the order size and shipping location. BlessedMart has shipped many icons to retailers and church shops across Europe and USA. Please contact us for details and quotes.

Where do you ship? 2015-06-18T14:50:55+00:00

We ship Worldwide. No exclusions. Please note that all international shipments to APO/FPO/DPO addresses in the US are automatically rejected by USPS. This is why we are not allowed to ship to such addresses. We can deliver to any USA address and the package can be rerouted by a friend or relative.

I ordered an icon for a second time and it is slightly different than the first one. Why? 2015-06-18T14:51:01+00:00

All icons are hand painted and not mass produced. Slight differences in the colors, ornaments or other details are normal. BlessedMart takes several photographs of each icon before listing it in our online store.

An item is out of stock, when will it be available again? 2015-06-18T14:51:08+00:00

We try to maintain all icons in stock all the time. If you would like to order an icon which is not available at the moment, please contact us. Usually it takes 1-2 weeks for an icon to be painted.

Do I have to pay any TAX on my purchase? 2015-06-18T14:51:13+00:00

No. No TAX will be added to your cart total.

What payment methods does BlessedMart.com support? 2015-08-23T00:01:29+00:00

We accept Credit Cards, PayPal and direct bank transfers. All major credit cards are supported – VISA, MasterCard, Discover and American Express. For customers in the European Union we accept Bank Transfers, however orders are dispatched after receiving cleared payment. Please contact us for more information.

I placed my order during the weekend. When will it be processed? 2015-06-18T14:51:23+00:00

BlessedMart handles all orders in 1 business day! We ship from our main office in Bulgaria. Depending on the time of the day, your order may be processed on the same or next business day. Bulgarian Posts accepts orders Mon – Fri 7am – 7pm, Sat 7am – 1:00pm Bulgarian time (EET – Eastern European Time).